Help Center
First of all, BuyMall Buy-For-Me can help you solve problems of overseas payment.
Second, BuyMall Buy-For-Me acts as a gatekeeper for you in avoiding cross-border shopping risks at the first place.
Next, BuyMall Buy-For-Me can integrate items from many merchants for you and send them together to save international freight.
Yes, but try to choose those merchants which support third-party payment gateway (such as Alipay) or those with higher and better reputation (you may refer to the websites that we introduce).
In addition, China's restricted export items cannot be purchased, you may click 【Sensitive & Restricted Items】 to get more details.
Yes. Take note that you should choose the appropriate mode of transport while shipping these goods. You may click 【Sensitive & Restricted Items】 to get more details .
Yes. All you have to do is to tell us about the requirements and the details (such as picture or file, please upload it to Google Drive and provide a link) in the remark column. We will communicate with the sellers and buy from them as required and if there is any need to confirm during the process we will contact you via 【Message Board】
Yes. We would like to remind you that since it requires long-distance transportation, it can cause higher chances of receiving damaged items.
Purchaser will remind sellers to strengthen the packaging and we will not be held responsible for any damage. When you submit the Buy-For-Me order, it will be considered that you are to bear the risk of breakage of the fragile products.
Yes, however you have to make full payment before we proceed with placing the order with the seller and remark the first payment and final payment date.
Yes. After you submit the Buy-For-Me order, please provide the order ID and the QR code screenshot of the product to the customer service message, and the subject enter 【order IDXXXX QR code】, select "Order Enquiry'' for question type.
For after-sales details, please click here.
You may follow the step below to get the QR Code:
1. Select item and click on the Upper right corner
2. Click share
3. Click save and you may check in your Phone Gallery
Yes, you can place an order for virtual products such as game coins, software, etc. When submitting the Buy-For-Me order, the total price of the product must include 8% of the Buy-For-Me fee. For example, the price of the product is RM100, and the total price of the product you should submit is RM108 ( RM100+8% Buy-For-Me RM8). During the order process, the purchaser will leave a message via message board to contact you.
As some 1688 merchants have a minimum order quantity, if the quantity you order is less than the minimum request by the seller, the purchaser will cancel the Buy-For-Me order.
When the Buy-For-Me order shows "Ready to Ship", you can choose the delivery method and fill in the receiver address.