What is "Safe+"?
Safe+ is launched by BuyMall, especially for Sea Freight customers! If any items are lost in the process of transportation, we will give full compensation according to the declared value of your item! No kidding, it's full compensation! This is the first-ever in the industry, and the one and only company with full compensation on Sea Freight!
Terms and conditions of "Safe+"
1. "Safe+" is only available for purchased Insured Sea Freight parcels.
2. Mobile phones, tablets and laptops are valuable items that are "not insured" by the Safe+. If customers send out contraband such as wine, cigarettes, biological products, powdered products, animals, drugs, counterfeit banknotes and other things which do not comply with the laws and regulations of our country, they will not enjoy the Safe+.
If customers send out contraband such as wine, cigarettes, biological products, powdered products, animals, drugs, counterfeit banknotes and other things which do not comply with the laws and regulations of our country, they will not enjoy the Safe+. The amount of compensation for the missing parcels is based on the "total price" of the Buy-For-Me items or the "declared price" of the Ship-For-Me items. The amount of compensation "does not include" Buy-For-Me fees, GST, insurance fee and Sea Freight shipping fee.。
4. For all Ship-For-Me items, the compensation is made according to the "declared price", so it is strongly advised that customers quote the "actual price".
5. In order to avoid the problem that the customer thought something is missing actually because the seller overlooked some shipment, we will check the volume and weight of each item after we receive them. Customers can determine whether the shipment is overlooked by the seller or not according to the weight shown by the system. Let’s say the items should be 12kg, we received it in 8kg and the customer received it in 8kg too, then the customer should check with the seller.
6. We do not provide unpacking service for Sea Freight items. If the customer finds out that the items might be missing because the parcels are unpacked before or as such when receiving the items, customer should confirm the details on the receipt while receiving the items, and take a photo of the items in front of the courier as evidence to send it to BuyMall customer service, for the investigation and subsequent claims process.
7. Safe+ is a service we launch so that the customer can shop at ease. We hope that customers can uphold the principle of integrity, and to never commit fraud. If there is fraud with conclusive evidence, we will not hesitate to seek the assistance of the police to severely punish the fraudulent person. For this, please do not push your luck to commit such a crime. Honesty is the basis of being a person, let’s do this together and make the world a better place.