*This service is resumed on 31/8/2022!*

BuyMall "Hour+" | A promise of sea freight shipping in 18 days, we give compensation if it’s delayed!



What is "Hour+"?

High speed sea freight has always been the main service of BuyMall. In order to protect your best interest, BuyMall has decided to launch Hour+! BuyMall’s sea freight shipping promises you that you’d receive your parcel within "18" working days, and if there is any delay, you will receive a compensation of MYR 1 per day!

Eg.

June 1 – Payment made for the sea freight parcel
June 2 – Start calculating 18 days (first day)


**June 8 – Public holiday (will not included)


June 26 – (18th day) If the parcel is received on that very day, it means BuyMall has fulfilled the responsibility of delivery on time
June 29 – (19th day) If the parcel is received one day later than the expected date, BuyMall would have to compensate MYR 1
July 6 – (24th Day) If the parcel is received 5 days later than the expected date,, BuyMall would have to compensate MYR 6


Terms and conditions of "Hour+"

1. Sea Freight parcels will be entitled to Hour+ compensation if arrive later than 18 working days from the next working day after payment to the delivery/delivery notice (excluding Saturday, Sunday, and Selangor/KL Public Holidays)

2. Sea Freight parcels paid between the timeline below are not entitled to Hour+ Compensation:
A. Chinese New Year period (Day 1 - Day 15) & parcels paid 25 days before Chinese New Year
B. 11th Nov – 12th Dec (period between 11/11 - 12/12)

3. The BuyMall 18-working day Sea Freight Guarantee is calculated from the second day of the "Parcel Payment date" until the day the parcel is received. If the courier company cannot successfully deliver the items in the first delivery because of the customer’s issue (eg.: no one was at home to receive), BuyMall will take the "First Delivery" date as the item received date. For pickup parcels, the date of Pickup Notification sent will be used instead.

4. The maximum amount of Hour+ compensation is not more than the nett Sea Freight shipping fee (excluding Buy-For-Me fee, storage fee, etc.)

5. If the parcel is received after the 18th working day, the customer must contact BuyMall customer service to inform about the parcel ID and the received date. BuyMall will make confirmation within one working day and directly transfer the compensation into the customer’s BuyMall wallet (Note: This compensation cannot be converted to cash or transferred).

6. The Hour+ service will be voided if the parcels are received for more than 30 days, no corresponding compensation will be made.

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