Home Delivery:
1. Upon receiving the parcel, please ensure that the number of cartons matches the information on the BuyMall website. If not, notify the driver immediately and note the missing cartons on the Delivery Order.
2. Inspect the external packaging of the parcel for any damage. Take clear photos of all four sides of the package and a clear photo of the Malaysia waybill.
3. If the external packaging is damaged or shows signs of unpacking, weigh the package to confirm if the weight matches the parcel details. Take photos for documentation.
4. When unpacking, verify the item's waybill. If any items are missing, photograph all waybills inside the parcel and contact BuyMall customer service with the following information: photos of all sides of the parcel, electronic scale weight photo, photo of the Malaysia waybill, tracking numbers of missing items, and proof of purchase for the items to facilitate investigation.
5. If there are any issues within 72 hours after receiving the parcel, please promptly report them to customer
service and retain all packaging for further investigation. Late submissions will not be
entertained.
Receive at Pickup Point:
1. Upon receiving the parcel, please inspect the external packaging for any damage. Take photos of all sides of the package and a clear photo of the Malaysia waybill.
2. Inquire with the station staff if on-the-spot weighing is available. If not, weigh the package independently and take photos to confirm whether the weight matches the parcel details.
3. When unpacking, verify the item's waybill. If any items are missing, photograph all waybills inside the parcel and contact BuyMall customer service with the following information: photos of all sides of the parcel, electronic scale weight photo, photo of the Malaysia waybill, tracking numbers of missing items, and proof of purchase for the items to facilitate investigation.
4. If there are any issues within 72 hours after receiving the parcel, please promptly report them to customer
service and retain all packaging for further investigation. Late submissions will not be
entertained.
Warehouse Pickup:
1. When signing for the delivery, please confirm that the number of items and the tracking number match the parcel details. If not, notify the warehouse staff immediately.
2. If it is confirmed that the parcel is indeed missing items, contact BuyMall customer service with the following information for investigation: photos of all sides of the parcel, electronic scale weight photo, photo of the Malaysia waybill, tracking numbers of missing items, and proof of purchase for the items to facilitate investigation.
3. If there are any issues within 72 hours after receiving the parcel, please promptly report them to customer
service and retain all packaging for further investigation. Late submissions will not be
entertained.
Disclaimer
1. We are not responsible for any damage to or loss of goods due to factors such as breakage, quality issues, rodent damage, natural wear and tear, or other unforeseen circumstances.
2. We do not assume responsibility for parcels containing prohibited items. Click here to view the list of prohibited items.
3. We are not responsible for losses incurred during transportation due to adverse weather conditions, tsunamis, earthquakes, floods, or other natural disasters.
4. We are not responsible for goods that exceed their shelf life or warranty period due to transportation.
Please note: To safeguard the rights of our users, please carefully inspect your parcel upon received. If any
issues arise, kindly contact customer service promptly. The above disclaimer may be adjusted based on actual
circumstances.
