Help Center

BuyMall is committed to get rid of all your worries in international online shopping.

In order to ensure the convenience and safety of your shopping, you wil get a corresponding standard for every process of shopping in BuyMall, including returns and exchanges.

I. Shipping error, defective or damaged items
When you encounter the above problems, please take a photo of the item and its packaging, sent the digital photo and the description of situation to Buymall FB. We will help to handle it and give you a reply within 72 hours.

II. Quality problem of the products
When there’s a quality problem on the product you bought after using it for some time, as long as the product is still within the warranty period, and you have the original proof of purchase and warranty card, you can entrust Buymall to contact with China merchants for returns/exchanges.

Products that are eligible for returns/exchanges, Buymall will be responsible in communicating, coordinating with the seller and the round-trip shipping process (excluding the shipping fee). As each vendor/producer has its own unique principles and methods in dealing with product quality issues (based on the statements in the product warranty card), Buymall cannot guarantee that the manufacturer will fully meet your requirements but we will do our best to fight for your interests to your satisfaction.

BuyMall provides such representative service which does not require any service charge but you must bear the round-trip shipping fee of the product.。 BuyMall reserves the right to refuse to this representative service for those items that do not meet the conditions of warranty.

If any of the following conditions occur, we will not accept the items you request for returns and exchanges:
1. Exchanged items, changes of original appearance, or missing parts;
2. Unpacked products, such as software packages, CDs, DVDs, cassettes, etc.;
3. There is no original proof of purchase of your products.
4. Issues involving less components, damage, defect of the product are required to contact the customer service within 72 hours after signing the parcel. Overdue feedback will not be accepted.