Help Center

Around 5-7 working days

Pickup point delivery will take 2-4 days slower(Klang Valley) and 4-7 days slower(outside Klang Valley) compared to the other delivery methods

Note: “Half” volumetric weight is used to calculate the chargeable weight. Overweight, Overlength, Tax included channel and Insurance charges are the same as the normal Air Shipment.
Note: Less than 0.5kg would be calculated based on 0.5kg (eg.: 8.01kg = 8.50kg)

Around 4-7 working days (West Malaysia); 6-9 working days (East Malaysia)

• For each parcel if it is overweight, "overweight fee" will be charged MYR 1 / 0.5kg (per parcel)
  Note: For ABX shipment which more than 25kg will be charged overweight fee (per parcel)
• For each parcel if one side is overlength + MYR 120; if two sides are overlength + MYR 170; if three sides are overlength + MYR 200 (per parcel)

If the parcel is too big or heavy, it will be split into multi cartons. The shipping fee will be calculated separately.

• In general, in order to reduce the probability of the parcel being taxed, BuyMall will be declare to the customs "less than USD 100". If a customer buys valuable items (worth more than MYR 500), BuyMall recommends the customer to choose the tax included channel.
  "Tax included fee" charges MYR 4 / kg (by half volumetric calculation)

If a customer buys valuable items (worth more than MYR 500), BuyMall recommends the customer to buy insurance. Once the parcel is lost, BuyMall will pay full compensation according to the quotation, otherwise all are compensated according to the terms of claim for parcel.
"Insurance fee" is the total price of items x 2% to 4% (depends on items value & category)

Note 1: To buy insurance, please send the product information + pictures to customer service. We will send it to the airlines for review; Once the airline accepts the insurance, we will deduct the amount from the customer's account.

Note 2: Mobile phone, laptop are considered high value items. The lost compensation will not higher than 80% of the item's value. (For mobile phone, there will be additional MYR20 charges)

Note 3: BuyMall will not give any compensation if receiver has been blacklisted by custom.

For parcel below 0.3 m³, there is no minimum charge and maximum charge is MYR 156
Note: We use "Full Volumetric" weight calculation (What is Full Volumetric?)

• The smallest volume for each item is 0.003 m³
• Each cubic meter cannot exceed 400 kg, and each 400 kg is calculated by one cubic meter

About 15-22 working days, those remote areas or lorry delivery require another 5-7 working days. (You get Hour+ compensation if the items are not received within 18 days)

• The smallest volume for each item is 0.003 m³
• Each cubic meter cannot exceed 400 kg, and each 400 kg is calculated by one cubic meter

Please click here to find out what is special sensitive items? BuyMall gets customs clearance through a special way, so the shipping fee would be more expensive. Please consult BuyMall customer service to obtain further shipping information.

• West Coast (Kedah, Melaka, N.Sembilan, Perak, Perlis), if above 0.3 cubic meter，MYR 25 of remote area fee will be charged
• East Coast (Terengganu, Pahang, Kelantan), if above 0.3 cubic meter, MYR 50 of remote area fee will be charged
• For local delivery we do not carry items up to your office. If the delivery driver is required to send it upstairs or move it into the warehouse, the user will have to negotiate with the driver. If the customer buys a single item that is overweight or bulky, you would have to prepare your own forklift and workers to unload it. The driver will only assist to unload it.